BPO

Incoming call center:

An incoming call center is a first-class premium service that makes calls only rather than outgoing calls. A call center can only manage incoming or outgoing calls or deal with a combination of both.

Our account representatives will be your guide to the account management and account maintenance. With your guidance, we will train our operators on how to manage your product and campaign searches.

Beyond superior customer service and support, we will provide customers with references to you on request and expect to check our history and how we serve our existing customers and past customers.

Outgoing call center:

As a job task identifier, you can see or hear the outgoing call term. As a host or business manager, you have probably experienced the outcome of an outgoing call for the first time. Outgoing call means phone calls to a contact list specified by a company.

Outgoing calls, telephone marketing, lead creation and other necessary steps in the sales process. Manal Tech offers call center services from lead generation and qualification services to full-service market research or highly advanced programs that serve as your external sales force for your company.

Web-related services:

In addition to our web services, Manal Tech also offers a number Web services listed below:

Graphic design

Site introduction

E-Commerce options

Special programming

Custom Software Development

HR Services:

Manal Tech transforms HR service delivery with a comprehensive set of outsourcing services that significantly reduce costs and improve organizational capabilities. Customers perform significant and sustainable performance improvements and focus on long-term business values ​​such as talent acquisition, management and employee productivity.

Payroll Processing

Human Resources Management

Helpdesk support

Benefits:

Self Service / Manager Self Service

Contact Center Services

Employee Verifications

Flexible Reporting

Web Based W2s

Time and Attendance

Tax return

Distribution / Delivery Services

Business Recovery

Account and Finance:

We offer the best source of accounting and financial service support for your business. We provide routine accounting, bookkeeping and payroll services and support, including initial setup, data conversion and comprehensive problem solving.

Accounting is carried out effectively by trained professionals. Accountants manage accounting systems. This is their profession choice. Accounting is the main function for any of the businesses. We provide accountants with strong academic backgrounds and deep work experiences.

Data processing:

Data is everywhere. Presenting a consistent and single version of reality among all sources of information is one of the biggest challenges facing IT organizations today. Let Manal Tech help you transform your documents into powerful data that you can use quickly and conveniently.

We can begin the entire process by receiving and returning your documents, entering data and developing processes to access your data. If you need customized reporting, we can provide your information the way you need it.

Marketing:

Marketing means promotion and may also include pricing, product placement and distribution when necessary. The promotion may be limited to a specific target group or may be directed to the general public.

Although marketing is often used interchangeably with advertising, marketing can be more specifically defined as the game plan in which advertising is run, as in marketing strategy. Marketing is unlimited with creativity and can go beyond traditional methods.

There’s a marketing principle that says “where is the fish.” With the vast majority of the world on the internet, it makes sense to market a business where potential customers spend most of their time. E-Marketing enables businesses to easily find potential customers who may be of particular interest to their products.

Customer Service:

A strong customer ethic should guide your business from the beginning. Quality customer service starts with your employees. The owner of a successful business chain recommends that the first step is to set standards and then ensure that everyone in the company understands them. Finally, employees will get rewarded for reaching your service goals.

Make sure that you are looking for and solving any distress that may cause weak morale. An employee with a complaint cannot be fully effective in a relationship with customers. “If you take good care of your employees, they will take care of your customers.”

Customer service is the ability of an organization to meet the demands and needs of its customers. Improving customer service is like making a commitment to learn what customers’ needs and desires, and developing action plans that implement customer-friendly processes. Providing excellent customer service is a way for small businesses to distinguish it from their competitors.

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